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Returns

Return Requirements

The Item:

  • All tags must still be attached.
  • Make sure there are no make-up or deodorant stains, animal hair or cigarette smoke odor.
  • Item can’t be worn, altered or washed.
  • Shoes must be returned in the original shoe box.
  • Shoe boxes must be returned inside another box or a protective mailer. [Ie. you cannot tape the shoe box shut and stick a label on it]

Items NOT Eligible for Return:

  • Any time a discount code was used on the order.
  • Any item in the last change or deal of the day section.
  • Shoes without the original box 

No exceptions or exchanges. Gift Cards can’t be returned or refunded.

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Store Credit: Your item must be received or postmarked* within 14 days from the the delivery date as shown via tracking. You will receive an e-gift card once your return has been processed to the email you checked out with. 

Refund:  Your item must be received or postmarked* within 5 days of the delivery date as shown via tracking to receive a full refund to the original payment method on the order. Once we process your return please allow 3-5 business days for your bank or payment processor to process the refund.

*Postmarked means it has been accepted and scanned in at the post office. Simply creating a label does not count. 

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Return Shipping Instructions:

PLEASE email us at kcocustomerservice@gmail.com to request a return.

You are responsible for shipping the item back at your expense via the carrier of your choice. Return address: Kellan & Co 1707 E Hamilton Rd 2B Bloomington, IL 61704. **Please get a tracking number to track your package. We are not responsible for packages lost in transit.

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Returns Processing:

  • Once we receive your return please allow 2-5 business for it to be processed.
  • If a return is received without specifying a refund or store credit, store credit will be automatically given.

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Anything Wrong?

  • PLEASE inspect your merchandise immediately upon receipt.
  • If you believe you have received something defective please contact us within 3 days of delivery at kcocustomerservice@gmail.com so we can address the issue.
  • If it has been longer than 3 days, tags have been removed or item has been worn or washed it becomes ineligible for replacement.

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Order Cancellation or Change:

  • Orders cannot be modified or cancelled once they are placed.